Keynote Speaker: Efrain Solis (Main Room I/J/K)
Presentation: Avoiding the Valley of Despair: 10 tools you can start using right now
Join Efrain as he walks you through the Journey towards and beyond the 2016 Malcolm Baldrige award. In his talk you will gain insights to the process, it’s impacts, and how it can make your organization better in all aspects.
Bio: In Efrain’s fifteen years in healthcare he has had roles at UCLA in Pathology & Immunogenetics, Johns Hopkins Hospital in Surgery, Johns Hopkins Singapore in Medical Oncology, Cedars-Sinai as a Lead Performance Improvement Facilitator, and since 2014 has worked at Memorial Hermann Sugar Land (MHSL) Hospital and managed the execution of the Malcolm Baldrige Journey to Excellence as well as many other initiatives related to quality, safety, and performance excellence. In 2015 Efrain was selected as a Baldrige Examiner, and in 2016 helped MHSL achieve the Malcolm Baldrige National Quality Award, the first hospital in Houston to achieve this. Efrain holds a Bachelors & Master’s degree from the University of Baltimore where he also serves as an Adjunct professor in the College of Public Affairs and is the owner of Leap of Faith Consulting, LLC.
Pre-Dinner Speaker: Miguel Lozano, MBA, PMP, CQE, CSSBB (Main Room I/J/K)
Presentation: Using Real Time Location System to reduce wait time in an outpatient clinic
Summary: Real Time Location Systems (RTLS) are being used in healthcare hospitals to track the movement of patients, staff and equipment to improve workflow. This study took place in an outpatient clinic of a hospital in which patients, staff and phycisians were tracked and time stamps were collected through the system to analyze the workflow. The purpose of the study is to analyze the time patients spent waiting and the time spent with providers in order to design better scheduling of appointments to reduce wait time. Room utilization was also analyzed to evaluate the effect of room assignments to wait time. Baseline data was collected for three physician teams and their schedule templates were changed using optimization models. Post-Implementation data was collected to evaluate the effect of the template changes. The results indicated moderate wait time reductions. Baseline data was also collected for room utililization. After changes in room assignments, room utilization was improved overall and hourly and weekly variation was reduced.
Bio: Miguel Lozano, Sr. Healthcare Systems Engineer in the Office of Performance Improvement of M.D. Anderson since January of 2012. His main role has been to facilitate process improvement projects throughout clinical operations of the hospital. Miguel is also a lean instructor and currently responsible to mentor industrial engineering student interns in his role. He has been teaching as an adjunct instruction to undergraduate and graduate students at the University of Houston’s College of Technology since 2014.
5:00 - 7:00pm Registration
5:30 - 6:30pm Pre-dinner Tutorial Presentation(s)
6:30 - 7:00pm Dinner
7:00 - 7:15pm Announcements
7:15 - 8:30pm Post-Dinner Main Presentation
Dinner Menu: Pink's Pizza
Entree 1: Assorted Pizzas with meat
Entree 2: vegetarian pizza
Coffee, Water, Sweet Tea, and Unsweet Tea
As always, our monthly Professional Development Dinner meetings are open to the public and are only $5.00. There is no requirement to be an ASQ member to attend, or to purchase a meal. Online pre-registration closes on Mondays at 11:45pm before the event. If you choose to purchase a meal at the event, the price will be $25 (only $5 more).