Join us Saturday, December 2nd for a fabulous evening with friends at Maggiano's Little Italy!! 7:00-11:00pm
Earn .3 RUs for attending!
ASQ Houston 1405 is Proud to Present
Jamie Salinas, Magician/Keynote Speaker
"The Magic of Customer Service"
Jamie combines his real-world experience with his magic to present an informative and entertaining presentation that will teach you how to perform your kind of magic for your customers by providing them with outstanding customer service!
Jamie Salinas is an award-winning Magician who has combined his Magic with his experience of providing and managing technical support to create a magical presentation. In Jamie's current role as a Help desk Manager for the Harris County Department of Education in Houston, Texas, He has taken the organization from the worst customer service rating to the best ever in his first year! In his second year, Jamie beats his own record. Now in his sixth year with the county, Jamie has continued to beat his own records each year!
Jamie will teach you the techniques he uses to break these records! You will learn how to think like a salesman, how to create relationships with your customers and the concept of "Really? Me Too!" Jamie will teach you what to measure, how to market your improvements and dealing with problem customers. You will learn some simple techniques to hire customer service oriented staff.
Jamie Salinas has been providing and managing technical support for over twenty-five years. He has worked in a variety of industries including: Oil and Gas, Financial Institutions, N.A.S.A., Technology Companies as well as City Governments. He is a Certified Helpdesk Manager, Microsoft Certified Professional and ITIL Foundations Certified.
Jamie is also a professional Magician. He has performed at the world-famous Magic Castle in Hollywood, California. He is a regular performer at the premier comedy club the Improv. He was a house Magician at Magic Island in Houston, Texas for over twelve years. He has performed for celebrities, royalty, and both American and foreign presidents! He is an award winner in the art of sleight of hand magic!
Cocktail attire recommended.
Schedule of events:
7:00 - 7:30 Registration and Cocktails (Cash Bar available)
7:45 - 8:30pm – Dinner (Family Style Italian Favorites)
Toys for Tots donations (voluntary) - Don't forget to bring your unwrapped toys!
9:00 - 10:00 pm – Jamie Salinas - "The Magic of Customer Service"
7:00-10:30pm - Cash bar.
- Appetizers -
SPINACH & ARTICHOKE AL FORNO ~ Diced artichoke hearts, spinach, tomatoes and asiago cheese baked with alfredo sauce; served with garlic crostinis.
STUFFED MUSHROOMS ~ Mushroom caps stuffed with aglio spinach, Italian cheeses and seasoned breadcrumbs.
- Salads -
CAESAR ~ A traditional Caesar salad of romaine lettuce, croutons and grated parmesan tossed in Caesar dressing.
ITALIAN TOSSED ~ Iceberg lettuce, arugula, Kalamata olives, red onions, pepperoncini and garlic croutons; served with an Italian vinaigrette.
- Pastas -
FOUR-CHEESE RAVIOLI, PESTO ALFREDO SAUCE ~ Ravioli stuffed with ricotta, cream cheese, mozzarella and provolone; served in a pesto alfredo cream sauce with a touch of marinara. (Dish contains nuts)
RIGATONI “D”®, CHICKEN, MUSHROOMS,MARSALA~ Rigatoni pasta, herb-roasted chicken, mushrooms and caramelized onions tossed in a marsala cream sauce.
- Entrees -
CHICKEN PICCATA ~ Chicken breasts sautéed with capers and lemon butter and served on a bed of sautéed spinach.
BRAISED BEEF CONTADINA ~ Tender braised beef served with Italian sausage, roasted mushrooms and peppers.
- Desserts -
TIRAMISU ~ Ladyfinger cookies soaked in espresso and coffee liqueur, layered with mascarpone, dusted with cocoa powder and served with chocolate shavings.
CHOCOLATE ZUCCOTTO CAKE ~ Chocolate cake layered with Sambuca chocolate mousse, iced with chocolate frosting and dusted with cocoa powder.
- CASH BAR -
guests are responsible to pay for their drinks
alcoholic drinks will be charged upon consumption