Doris Quinn, PhD
What I Learned About Management from my travels with W. Edwards Deming
Download Dr. Quinn's Deming diary here
Dinner Speaker Bio:
Dr. Quinn is Director of Process Improvement and Quality Education in the Office of Performance Improvement at U. of Texas MD Anderson Cancer Center in Houston, TX. Her current duties include overseeing clinical process analysis and improvement in all Multidisciplinary Care Centers at MD Anderson. She was instrumental in launching the “Quality College” which provides web-based QI education for all staff and faculty. She also oversees QI education for medical students, residents, physicians, nurses and other clinicians interested in making quality their career path.
Dr. Quinn became involved in quality improvement in 1987 as a hospital QI coach. She met Dr. W. Edwards Deming in 1988 and was invited to travel with him on consulting and teaching assignments until his death in 1993. In 1990 she joined the Quality Resource Group under the direction of Dr. Paul Batalden, MD (a pioneer in QI in healthcare) where her duties included: mentoring hospital leaders in the use of survey data; developing and teaching classes on quality improvement; and mentoring hospitals on the implementation of quality improvement.
She has 25 years experience working with physician and hospital leaders redesigning care processes and mentoring clinicians on the improvement of patient processes. Dr. Quinn has lectured nationally and internationally on the use of survey data, process improvement and clinical redesign; she has published extensively in the field of quality improvement; and has been a consultant to many healthcare organizations interested in process improvement and redesign.
Dr. Quinn has a doctorate in Policy Development and Program Evaluation from Vanderbilt University School of Public Policy, Nashville, TN with a specialty in formative evaluation and a Master’s Degree in curriculum design and nursing from Catholic University of American, Washington, DC.
Dr. Jamison V. Kovach (Jami) & Fatema Tuz Zohra (right)
Websites serve as important tools for communicating valuable information for most organizations today. For example, the ASQ (formerly the American Society for Quality) Greater Houston Section 1405 uses its website to share information with its members (i.e., monthly dinner meeting information, for event registration etc.). However, the current design of the ASQ Houston website design is not that straightforward; hence, it often takes a long time to find and/or post important information. To address these issues this research uses the Design for Six Sigma (DFSS) methodology to redesign the ASQ Houston website to increase the efficiency of website operations. Specifically, the DMADV (Define, Measure, Analyze, Design and Verify) approach was used in this project to define the current website operations, identify and analyze users’ needs based on interviews and surveys, establish metric(s), develop ideas for redesigning the website and finally, verify that the redesigned website fulfils the identified needs for which it was designed. This work, which is still on- going, will provide ASQ Houston with a better way to effectively and efficiently communicate with its members for increased member involvement and section growth.
Tutorial Speaker Bio:
Fatema Tuz Zohra is working as an Instructional Assistant in the Department of Information and Logistics Technology at the University of Houston. She is currently pursuing her Masters (Dual Major) in Technology Project Management and Foresight (Futures Studies) from the University of Houston. She received her Bachelors (B.Tech) in Instrumentation and Control Engineering from National Institute of Technology Tiruchirapalli, India. Fatema has worked at Resource Inspection Canda Incorporated as Training Coordinator prior to her enrollment for the Masters program. She is certified in (LSS) Lean Six Sigma Green Belt training, Strategic Foresight and ISO 9001 Lead Auditor Training. Fatema is interested in working with and/or research that includes topics such as: Earned Value Management, Risk management and Quality control in Project Management, LSS and long term scenario planning using foresight tools. In April 2014, Fatema won second position in the College of Technology Graduate Research Day presentation conducted at University of Houston. She was involved on campus in the Ignite Leadership Program for Spring 2014 as a mentor to freshmen.
Jamison V. Kovach is an Associate Professor at the University of Houston. She received her Ph.D. in Industrial Engineering from Clemson University. Her industrial experience includes several years as a product and process engineer in the U.S. textile industry. Dr. Kovach is certified in Six Sigma Black Belt training and directs the Lean Six Sigma program for the College of Technology. She received the 2010 ASQ Feigenbaum Medal and was inducted into the International Academy for Quality in 2011. Also in 2011, Dr. Kovach was named as one of the "40 New Voices of Quality" by ASQ's premier monthly publication, Quality Progress. Her research in quality engineering and process improvement has been published in a wide variety of peer-reviewed journals and books including Quality and Reliability Engineering International, Engineering Management Journal, and Quality Engineering, and she regularly presents her research at ASQ, DSI, IIE, and POMS annual conferences, including more than 65 presentations over the past nine years.
5:00 - 7:00pm Registration
5:30 - 6:30pm Before Dinner Presentation
6:30 - 7:00pm Dinner
7:00 - 8:30pm Announcements and Dinner Presentation
Entrée 1: Roast Turkey Breast
Entrée 2: Grilled Chicken
Entrée 3: Vegetable Lasagna
Fresh Tossed Salad
Mashed Potatoes with Gravy
Roasted Mixed Vegetables
Assorted Cupcake Sampler
As always, our monthly professional development dinner meetings are open to the public. There is no requirement to be an ASQ member or purchase a meal to attend. Online registration closes on Tuesday at 11:45am. If you choose to purchase a meal at the event, the price will be $25 and food choices may be limited.