Houston Regional Quality Conference

Registration cancellation and substitution policy:  Cancellation requests received on or before October 31st will incur a $100 processing fee. Cancellations received after October 31st will result in loss of the full registration fee.  Refunds will not be granted for no-shows, late arrivals, unattended events, or early departures; however substitutions can be made at any time.

Please hurry, the conference is right around the corner and the hotel is filling up fast ($99 discounted hotel links below have been extended until November 6th)!!

Westin Houston, Memorial City - Group Code "ASQ QECW"

https://www.starwoodmeeting.com/events/start.action?id=1507012188&key=2F7733E2

 Four Points by Sheraton Houston - CITYCENTRE - Group Code: "ASQ QECW Room Block"

https://www.starwoodmeeting.com/events/start.action?id=1507073000&key=1D064E03

 

Keynote Speaker (Morning):  Sustainable Enterprise Transformation through Strategy, Simplicity & Execution

Short Description: In the midst of critical economic times, it is very important to survive today to be here tomorrow. To survive today, what we improve, how we improve and how quickly we improve are paramount. In addition, we want to survive by significant Improvements in productivity without capital expenditure and by cutting waste rather than people. We will present a simple approach involving strategy, simplicity and execution to drive effective implementation with rapid and sustainable benefits by showing applications and principles of strategic planning and execution applicable to most industries.

Short Bio: Martin Nazareth is the founder and president of OpEx Solutions, Inc. He is a global expert in operational excellence and consultant in lean Manufacturing, TPM, quality, and industrial engineering (IE).

 

Keynote Speaker (Afternoon):  What's Happening with ISO 9001?

Short Description: ISO 9001:2015 brings a significant makeover to the most popular international quality management system standard. The change has been greeted with both excitement and trepidation. This session will explore the key changes and how to prepare for the transition.

Short Bio: Denise Robitaille is the author of twelves books and international speaker. For 20 years, she helped companies to achieve ISO certification and drive Continuous Improvements.

 

Leadership & Risk Management (Early Morning):  Risk Management Approach - A Framework for Research & Development Projects

Short Description: Risk Management has been identified as an area that is plagued with inconsistent practices and procedures that sometimes contribute to project failures. Research and development (R&D) projects are particularly susceptible to technical risks because each R&D project is unique. In this case study we will address the refinement and process optimization with the focused on risk management as a framework to support effective leadership and improve success rates of projects.

Short Bio: Carla Oliveira held master degree in Technology Project Management. She is a Project Management Professional (PMP) and Manager of Quality/Organizational Excellence (CMQ/OE) with 8 years of experience in auditing and managing quality systems.

Short Bio: Dr. Lila Carden is an Instructional Associate Professor in the College of Technology at the University of Houston. She earned M.B.A. in Finance and Ph.D. in Human Resource Development. Dr. Carden has over 20 years of corporate experience including project management, auditing, oil and gas nominations and contract administration.

 

Leadership and Risk Management (Late Morning):  Applying High Performing Team (HPT) Concepts to Risk Mitigation

Short Description: How to mitigate risk by applying High Performance Team!! We will discuss the impact of optimized leadership on risk mitigation and benefits of using HPT concept.

Short Bio: Quality Engineer, Auditor and Manager.  Baldrige NQA winner at Team Xerox (Electronics Division) - Developed and implemented “high speed – low drag” ISO 9001 business management systems. Created and executed CI/Six Sigma and Lean Mftg initiatives. Presently Quality & Operator Qualification (OQ) Director at H&M Pipeline.

Leadership and Risk Management (Early Afternoon):  Herding Cats - Bridging Gaps to Influence Culture Change

Short Description: The ink has barely dried on our ISO 9001:2008 certificates, so the question you now ask: What’s the deal? What are the differences between the old and new revisions? This presentation provides ideas on influencing without authority to bridge the gap between leadership goals and field-level realities. This presentation also provides help on:  driving change by fostering cross-company knowledge sharing through new technologies; understanding your workforce’s competencies, training needs and motivations; and mentoring others to be change leaders in quality, health and safety areas.

Short Bio: has MS in education, instructional design. She has over 20 years’ experience and specialize in adult teaching methods and benchmarking in support of continual-improvement initiatives.

 

Leadership and Risk Management (Late Afternoon):  It’s All About Risk, People!!

Short Description:  Somebody finally got it right…Quality and Quality Systems is all about avoiding risks. Meeting Requirements, delighting customers, and other versions of the theme are but manifestations of the underlying desire to protect ourselves and our organizations from risks.  Building systems, processes, rules, and protocols to minimize risks brings a sharper focus on what and how to efficiently improve quality and productivity at all levels, from enterprise to an individual task. This presentation will discuss techniques of risk management and present some friendly tools using those techniques.

Short Bio: Wali Alam has a BS and a MS in Engineering. He has held leadership positions in Manufacturing Engineering, Manufacturing, Supply Chain Management, and Quality Systems. For the last 22 years, he has led the Quality Institute of America (QIA).

 

ISO 9001:2015 and Change (Early Morning):  Risk Management & ISO 9001:2015 Requirements

Short Description: Risk Management is not a new concept and the management has to assess Risk vs. Opportunity and implement controls to manage the risk. The risk acceptance and tolerance has to be clearly defined. The efforts are to be made and controls should be put in place to reduce likelihood or consequences of the risk. Decisions are to be taken for Risk, Controls & Residual Risk. It is the responsibility of the management to identify the risk with reference to internal organizational processes and other factors as well as external environment and factors. Risk management helps to avoid surprises and minimizes heavy losses by timely and adequate actions. ISO 9001:2015 has included concept of risk based thinking and development of organizational culture based on risk. Requirements have been added to identify and manage the risk.

Short Bio: Safi Qudsiholds a Master's Degree in Mechanical Engineering, a Master's Degree in Business Administration. He is president of AQTS/AQSS and specialize in training and coaching. He is the recipient of the Award for Leadership in the Professional Field and Training Courses.

 

ISO 9001:2015 and Change (Late Morning):  ISO 9001:2015 - The formula for building the most powerful Quality Management System (QMS)

Short Description: The majority opinion about the new ISO 9001 is that a number of the key requirements have been removed, the structure changed, risk management added. Major confusion: What will users do?  What will auditors do? This presentation will show how requirements have not been reduced, why the structure is more logical and simpler, and how all users can get the most they ever could from a QMS standard.

Short Bio: Michael Prior is the Director of Business Development for Quality Institute of America (QIA). He has over 25 years of sales and sales management experience with Fortune 100 companies. He also has published several articles related to ISO 9001-2008 and 9001-2015

 

ISO 9001:2015 and Change (Early Afternoon):  Impact of ISO 9001:2015 on H&M Pipeline Division's TIA Activities and CI Loop

Short Description:  In this presentation we will discuss the impact of ISO 9001:2015 has had on our "adjusting fire" from 2008 Rev to 2015 Rev in our TIA (Test, Inspection, and Audit) activities and CI loop.  The "CI Loop" is our H&M term for the process beginning with TIA activities and how we resolve actual nonconformance, potential nonconformance and opportunities for improvements.

Short Bio: Quality Engineer, Auditor and Manager.  Baldrige NQA winner at Team Xerox (Electronics Division) - Developed and implemented “high speed – low drag” ISO 9001 business management systems. Created and executed CI/Six Sigma and Lean Mftg initiatives. Presently Quality & Operator Qualification (OQ) Director at H&M Pipeline.

 

ISO 9001:2015 and Change (Late Afternoon):  Change - The Achilles Heel of Performance Excellence

Short Description: To drive change in any organization, large or small, we must accept the fact that change is a social and psychological issue. We must acknowledge, and more importantly, understand how people react, embrace, and often reject change in their personal and professional lives. Quality improvement and performance excellence cannot succeed without the people who will be responsible for the change and those who must abandon old skills and methods that they know and feel competent performing. Several recipients of the Malcolm Baldrige National Quality Award have shown that performance excellence is possible and managing change through customer and workforce engagement is critical to success. The session will draw upon the lessons learned by health care, government, education, non-profit, and business.

Short Bio: Kathryn LeRoy has a Ph.D in Educational Leadership and Administration in Quality Management. She has held senior leadership positions leading continuous improvement and operational efficiency initiatives. She also has served as an adjunct professor at the University of Houston.

 

Quality Methods and Tools (Early Morning):  Risk Management – Survival is Not Mandatory!

Short Description: Spend penny now or fortune later. Internal & External factors and Influences, Uncertainty on achievement of Objectives, effect this uncertainty has on objectives is “Risk”. In this presentation we will discuss about Risk Management and the tools to assess the risk.

Short Bio: Bankim Shukla is ASQ certified CMQ/OE, CSSBB, CQE and CQA with over 20 years of experience in Quality and Projects Management in the manufacturing of Carbon and alloy steel plates and tubulars.

 

Quality Methods and Tools (Late Morning):  Better Alternatives to AQL Sampling Plans for Risk Management in Incoming QC

Short Description: Many companies use AQL or AOQL sampling plans during Receiving QC in order to control the risk of accepting "bad" lots of components or product. Typically, such plans are not designed for such a purpose, and this seminar demonstrates that in detail. There are several alternatives that are better and more efficient at managing QC risk and we will discuss during this seminar.  We will also talk about Normality Tests, Normality Transformations, Regulatory requirements, and "new" types of QC specifications with a two real-life examples.

Short Bio:  John Zorich is an independent consultant and trainer since 1999. He has written and sold statistical software that has been purchased by more than 90 companies worldwide.

 

Quality Methods and Tools (Early Afternoon):  Employee Engagement and Its Connection to World Class Quality

Short Description: Managers unequivocally agree that this century is demanding more efficiency and productivity than at any other time in history.  Businesses are striving to increase their performance. Thanks to technology, nowadays business companies are making use of advanced techniques of operation.  As sophistication of technologies continues to evolve, they pose more challenges for managers because organizations need more numbers of employees with increased technical and professional skills.  But, these “knowledge” workers cannot be managed with old styles of management, especially those that do not empower the employees of the organization.  New management strategies must be developed which allow employees to gain operational autonomy, job satisfaction and status.  It is because of these facts that the attention of managers is shifting towards the employees’ side of the organization.  This presentation will explore the definitions of employee engagement; the top drivers of employee engagement and linking employee engagement with company performance.

Short Bio: Don Swift has a Masters in Organizational Development, Speech Pathology and Audiology and Psychology and he is the owner of Don Swift & Associates. He is specializes in assisting companies in achieving excellence in their Human Resources and Quality Management Systems.

 

Quality Methods and Tools (Late Afternoon):  Process Capability Calculations with Extremely Non-Normal Data

Short Description: It is common to use sample data to estimate what % of a population meets specification. Applicable methods include Process Capability Indices and Reliability/Confidence Calculations. The most common of such methods require that the raw data be either normally distributed or transformed to normality. When transformations are not possible, expensive software is typically the only recourse (e.g., Minitab, JMP, or StatGraphics). An accurate, inexpensive, alternative approach is to use Reliability/Distribution Plotting. This seminar demonstrates how to use MS Excel to perform Reliability Plotting of extremely non-normal data, including bimodal distributions, right-censored data (i. e., incomplete experiments), left-censored data, and data with extreme amounts of duplicate values.

Short Bio:  John Zorich is an independent consultant and trainer since 1999. He has written and sold statistical software that has been purchased by more than 90 companies worldwide.

 

Innovation and Best Practices (Early Morning):  Magic Rulers – A Guide to Maximizing Business Performance Through Metrics

Short Description: This session will introduce participants to Metrics and Key Performance Indicators which can be used to assess Key Business Objectives, operational performance and effectiveness of project and change initiatives.

Session Benefits:  After this session, participants will be able to:

  • Differentiate between measurements and performance metrics

  • Identify and Develop SMARTER metrics

  • Interpret Key Business Objectives (KBOs) and explain their tactical and strategic importance

  • Define Key Performance Indicators (KPIs) and explain how they link metrics to KBOs

  • Use Deming’s PDCA cycle as a four-step model to leverage Metrics and KPIs to achieve KBOs

  • Leverage dashboards and reports to transform metrics and gain insight

Short Bio: Fabrice Bouchereau is Professional Engineer and founder of ProcessZen Consulting. He has over 15 years of process improvement and cultural transformation experience.He is specialized in project management, lean, coaching, supply chain development, QMS implementation and audit.

Short Bio: Eddie Merla is a Project Management Coach and Trainer with over 20 years of project management experience. He has lead international consulting engagements and projects and he has implemented Project Management Offices for multiple organizations. He is an expert Agile Project Management coach.

 

Innovation and Best Practices (Late Morning):  New Face of Quality - Innovative Tools to Examine Health Care Data

Short Description: Efficient care is not only an MD Anderson Cancer Center goal, but an Institute of Medicine goal.  In light of the current health care climate, doing more with less while providing high-quality care will become progressively more important. Patients require hospitals to be innovative in treating their illnesses and need care that is unique to them. Tools such as Tableau, QDA miner, FlexSim HC simulation software, and R software are being used to make sense of large amounts of operational as well as clinical data. The presentation will provide successful health care projects as examples that make use of these tools. Health care projects include the use of Tableau and FlexSim HC simulation software for remodeling of the MRI scanning area, Qualitative Data Analysis (QDA) tool to reduce patient falls, and FlexSim HC simulation tool to reduce patient waiting in the CT area. Simple statistical analysis using R software will be used to demonstrate the power of this open source program.

Short Bio: RK Iyer holds a Master’s in Industrial Engineering and works for MD Anderson – Radiology Department.  He is a certified six sigma black belt with over 20 year experience in healthcare companies. He has been a past Chair for Arrangements committee for ASQ Section 1405.

 

Innovation and Best Practices (Early Afternoon):  Catalyst!!!  Are You Making it Obvious, Faster and Better?

Short Description: A catalyst is used to accelerate a chemical reaction between two or more compounds without being consumed as part of the reaction.   Similarly, quality and project managers are expected to be change agents and facilitate continual improvement in organizations without taking the ownership from the process owners.  This session will introduce participants to a graphical facilitation approach combining and leveraging the various toolboxes of the participants regardless of their experience to identify opportunities for improvement and compile them in a prioritized project funnel. During this session, participants will be introduced to a robust facilitation approach that combines commonly used quality and continual improvement.

Short Bio:  Fabrice Bouchereau is Professional Engineer and founder of ProcessZen Consulting. He has over 15 years of process improvement and cultural transformation experience.He is specialized in project management, lean, coaching, supply chain development, QMS implementation and audit.

Eddie Merla is a Project Management Coach and Trainer with over 20 years of project management experience. He has lead international consulting engagements and projects and he has implemented Project Management Offices for multiple organizations. He is an expert Agile Project Management coach.

 

Innovation and Best Practices (Late Afternoon):  Insightful Quality - Beyond Continuous Incremental Improvement

Short Description: While continuous incremental improvement of every aspect of what we do is enormously necessary, it often is not sufficient for an organization to maintain best-in-class status or, worse yet, even survive.  For many years Kodak led the world in film photography and continuously improved their products.  However, they lost their leadership position because they were slow to realize the rapid advance and adoption of one of their own inventions.  Our discussion will be about a new way of thinking about quality.  Not a new way that makes the old way obsolete, but a new way that makes the way we think about quality more complete.  We call this new way of thinking about quality insightful quality. The definition of quality that ultimately matters most

Short Bio: Dr. Victor Sower is Distinguished Professor Emeritus of Operations Management at Sam Houston State University (SHSU). He held Ph.D. in Operations Management. He also is the author or co-author of 8 books and more than 70 articles in refereed journals and conference proceedings. 

Short Bio: Dr. Frank Fair held Ph. D. in Philosophy and he is a professor of Philosophy and Coordinator of the Philosophy Program at Sam Houston State University (SHSU) since 1971. In addition to his regular teaching and administrative responsibilities, Frank is the Managing Editor of the journal INQUIRY.

Presentation Files (please respect intellectual property rights and copyright laws):

  bankim_shukla_risk_management-survival_is_not_mandatory.pdf

 

When?

Fri, Nov. 13, 2015
8 a.m. - 5 p.m.
(GMT-0500) US/Central

Event has ended

Where?

Westin - Memorial City
945 Gessner Road
Houston, TX - Texas 77024
United States