August 17th Professional Dinner Meeting

Keynote Speaker:  Teresa Jurgens-Kowal, PhD (Main Room J/K)

                             

Presentation: Design Thinking for Quality Management

Link to presentation: Design Thinking for Quality Management!

Quality is all about delivering a valued experience leading to satisfied customers.  In new product and service development, however, we sometimes struggle to understand what features and attributes lead to customer satisfaction.  Design thinking is an evolving methodology to identify the customer journey before selecting features for products and services. 

In this presentation, quality management practitioners will learn how to apply design thinking tools to improve the customer experience.  Beware – active participation is a requirement!  

Pre-Dinner Speaker:  Patricia Shepherd-Fiala (Main Room I/J/K)

                                      

                                        Patricia Shepherd-Fiala 

Link to Presentation: Highlights of the 2017 ASQ World Conference                                 

Schedule:

5:00 - 7:00pm Registration

5:30 - 6:30pm Pre-dinner Tutorial Presentation(s)

6:30 - 7:00pm Dinner

7:00 - 7:15pm Announcements

7:15 - 8:30pm Post-Dinner Main Presentation

Dinner Menu:  

SUBWAY® SANDWICHES! Only $10 per person !!! {Students $8}

This month, we are providing sandwiches from Subway. The platters come with the sandwich selection you see below. Please choose the platter (entree) which has the sandwiches you prefer (1-3 sandwiches per person).

Entree 1:  CLASSIC COMBO Platter: Featuring the Cold Cut Combo, Black Forest Ham, Turkey Breast, Tuna and Italian B.M.T.®.

Entree 2:  FLAVOR CRAVER™ Platter: Featuring the SUBWAY CLUB®, Roast Beef, Spicy Italian, Italian B.M.T.® and Tuna.

Entree 3:  SUBWAY FRESH FIT® Platter: Featuring the VEGGIE DELITE® {VEGETARIAN}, Black Forest Ham, Turkey Breast, SUBWAY CLUB® and Roast Beef.

 

Sandwich Platters

Water and Iced Tea

Our monthly Professional Development Dinner Meetings are open to the public and are only $5.  You don't have to be an ASQ member to attend, and purchasing a meal is optional.  Online pre-registration closes on Tuesday before the event at 11:45pm.  If you choose to purchase a meal at the event, the price will be $15 (only $5 more).

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Speaker Teresa Jurgens-Kowal
Teresa is the president of Global NP Solutions consulting in innovation best practices.  Simple-PDH.com is our sister website offering diverse on-line and face-to-face certification and PDH (professional development hour) training courses.  Teresa has a PhD in Chemical Engineering from the University of Washington, a BS in Chemical Engineering from the ...

Teresa is the president of Global NP Solutions consulting in innovation best practices.  Simple-PDH.com is our sister website offering diverse on-line and face-to-face certification and PDH (professional development hour) training courses.  Teresa has a PhD in Chemical Engineering from the University of Washington, a BS in Chemical Engineering from the University of Idaho, and an MBA from West Texas A&M University.  She has over 20 years of experience working in the petrochemical industry and teaching at the college/university level.  She has a passion for lifelong learning and can be reached at teresa@globalnpsolutions.com or 281-280-8717.  In her free time, Teresa enjoys scrapbooking and bicycling.

Full Description
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Organizer Donna O'Kelley

When?

Thu, Aug. 17, 2017
5 p.m. - 8:30 p.m.
(GMT-0500) US/Central

Event has ended

Where?

United Way of Greater Houston
50 Waugh Drive
Houston, TX 77007
United States