This meeting is for students only. Please note that no recertification units (RUs) will be provided for attending this meeting.
Speaker: Mr. Benjamin Moyer
Topic: Leading Proactive Quality
Mr. Moyer will present the tangible gains achieved in business performance and customer satisfaction as a result of implementing a proactive Quality Management System in an Oil and Gas Services Organization. The presentation chronicles the organization's journey from an inspection-based approach to a proactive, process based approach. Results achieved in both rental and manufacturing areas within the organization are discussed. The specific leadership behaviors and tools used to drive the needed changes provided by the quality leadership team are also explained. Finally, the quantified gains in business performance and customer satisfaction resulting from the improvements are shared in the conclusion of the presentation, contrasting current and past states.