ASQ Houston UH Main Campus Student Branch Meeting - September 2016

This meeting is for students only. Please note that no recertification units (RUs) will be provided for attending this meeting.

Paul Fjelsta

Speakers: Mr. Paul Fjelsta

Topic: The Behavior Change Dimension – Accelerating & Sustaining Process Improvement Results and ROI

There are decades of research showing that the majority (approximately 70%) of process improvement initiatives fail to meet and/or sustain performance expectations.  Traditional Change Management typically references leadership support and engagement as the most important and significantly lacking factor in improvement initiatives’ success.  At accomplir®, we believe this “performance expectation disconnect” occurs because of inattention to the behavior change dimension.  Thus, we developed practitioners’ tools to simultaneously identify performer and leader key behavior changes while engaging leaders to effectively establish their active and on-going sponsorship and accountability for results.  This presentation takes a practitioner’s viewpoint, focusing on practical Applied Behavioral Science concepts and tools applied in a Lean Six Sigma framework.  Methodology cornerstones and selected tools will be reviewed to explain accomplir’s® proven approach that accelerates and sustains behavior change.

Speaker Mr. Paul Fjelsta
Through more than forty years of consulting, Paul has assisted Fortune 1000 clients to measurably improve quality, costs, and productivity through development and delivery of major change programs focused on business process improvement and management, business-driven technology deployment, and leadership development. Paul began work in the process improvement field in ...

Through more than forty years of consulting, Paul has assisted Fortune 1000 clients to measurably improve quality, costs, and productivity through development and delivery of major change programs focused on business process improvement and management, business-driven technology deployment, and leadership development.


Paul began work in the process improvement field in the late 1980’s with a focus on applying Deming and Japanese TQC methodologies.  In the early ‘90s, Paul joined The Rummler-Brache Group (RBG) to deliver engagements utilizing RBG’s Best Practice Business Process Improvement & Management methodology.


After a couple years working in the US Intelligence Community, Paul launched accomplir®, Inc. in 2003 to develop next-generation improvement toolsets integrating Behavior Change Management into process improvement and IS/IT deployment methodologies.  Over the last ten years, the concepts and tools from these “integrated methodologies” (Behavioral Business Process ManagementSM, Sustainable Lean SigmaSM, and Business-Driven Technology DeploymentSM) have been used in numerous engagements to improve change initiative outcomes, results and ROI.

Full Description

When?

Fri, Sept. 23, 2016
noon - 1 p.m.
(GMT-0500) US/Central

Event has ended

Where?

University of Houston - College of Technology
4730 Calhoun Rd.
Houston, TX 77204
United States

This meeting will be held in room 386 Technology Building (T2) - not Annex. See the campus map at http://www.uh.edu/maps/ for more information about this building location.