ASQ Greater Houston Section 1405 Articles Search

This book is a highly detailed, very prescriptive roadmap to the standardization of process improvement. Although the subtitle refers to the “Software World” and the focus is on “Quality”, the recommendations are applicable to any process chosen for implementation or improvement. All that is required is some adaptation. The Authors have efficiently and effectively summarized their experiences in Improvement and have tried to provide a single source training tool.  ...

Charting your Course – Lessons Learned During the Journey Toward Performance Excellence is a practical straight forward account of how Community Consolidated School District 15 of Illinois used the Malcolm Baldridge Criteria to improve their offerings and service to their stakeholders, and along the way become an improved educational system. The authors reconstruct their thought processes on choosing the Criteria as their guide for improvement, adapting it to their situation, ...

This book is intended to be a resource that will help Customer Service personnel discover how to give excellent care to both internal and external customers. The 101 Ways include 50 training activities, 14 tools, 23 tips and 14 techniques that cover Awareness, Communication, Planning, Problem Solving, Quality and Teamwork in an effort to improve service. As such, it is applicable to nearly everyone in an organization, not only Customer Service. Sales, Marketing, Administration and most others ...